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Terms and Conditions for online booking of ARENA Models by Maruti Suzuki India Limited ("MSIL") with an authorized ARENA dealer of MSIL

• “Customer” means a prospective customer interested in online booking of ARENA Models from an authorized ARENA Dealer of MSIL and includes any Individual/ Firm/ Proprietorship/ Company or other legal entity.
• In the event that the Customer is booking on behalf of another person, the necessary details of such other person is also required to be mentioned and the requisite details of such other person are required to be produced at the Authorized ARENA Dealership as per requirement by the Authorized ARENA Dealer.
• In the event that the Customer wants to make a booking of more than one vehicle, the booking process is required to be repeated. In other words, one vehicle can be booked per booking.
• The online booking facility is for the convenience of the customers.
• The details of the Customer as provided by the Customer shall be used by MSIL and its Authorized ARENA Dealers for all correspondences with the Customer.
• Booking is allowed only with the authorized ARENA Dealers of MSIL as mentioned on this ARENA Website.
• The Customer is requested to thoroughly read and understand updated specifications, features of ARENA MODELS posted on the official ARENA website before making their choice. The choice of variants of the ARENA models would be updated on the ARENA Website from time to time and shall be subject to availability at the selected Authorized ARENA Dealership.
• The price of the vehicle shall be as applicable on the date of invoicing of the vehicle. The prices are subject to change and we are not responsible / legally bound to inform you in advance.
• All formalities with respect to purchase of ARENA MODELS, including but not limited to the registration process shall be performed at the respective Authorized ARENA Dealership.
• The sale and delivery of ARENA MODELS shall be subject to fulfillment of all applicable statutory obligations and submission of requisite supporting documents. The originals of these documents will need to be produced at the Authorized ARENA Dealership. In the event of the Customers failure to ensure compliance of these requirements, the booking amount paid by the Customer is liable to be forfeited.
• MSIL shall not be responsible for the collection of booking amount or entire payment for ARENA MODELS. The Collection of payment and the delivery of ARENA MODELS shall be the responsibility of the Authorized ARENA Dealer.
• All parties shall ensure the compliance of the applicable provisions of the Information Technology Act, 2000 and its allied rules as amended from time to time.
• The Terms of Use and the Privacy Policy provided on “www.Marutisuzuki.com” shall be deemed to be a part and parcel of these terms and conditions.
• We assume that you have read all terms and conditions before going ahead with online booking.

Acceptance of Payment towards booking

• Acceptance of online booking payment is taken on behalf of the Authorized ARENA Dealer by a payment gateway.
• The online booking engine is available at “www.Marutisuzuki.com” whereas payment gateway is powered by the Intermediary providing payment gateway and merchant services.
• Payments made by the Customer for online booking of ARENA MODELS through payment gateway IMS are subject to the terms and conditions as provided by the payment gateway intermediary/ merchant service provider. MSIL or its Authorized ARENA Dealers would not be responsible for any non-payment or wrong payment made in respect of the booking through the payment gateway.
• The Booking amount for ARENA MODELS will be displayed on “www. Nexaexperience.com”.You cannot pay more or less than the mentioned amount for online booking of ARENA Models.
• The Booking Amount can be paid online using Debit Card/ Credit Card/ Internet Banking.
• Processing fees for booking amount paid by the Customer will be borne by the Authorized ARENA Dealer.
• The Customer needs to provide accurate and complete information while filling the form online.
• After online submission of the form and the valid online payment transaction, the system will generate a Payment Confirmation Reference Number and receipt of payment towards the booking amount. The Customer shall use the reference number and receipt to communicate with the Authorized ARENA Dealer.
• The booking shall be binding only after the receipt of the full balance price of ARENA MODELS and submission of requisite supporting documents. Until then, the online booking is merely a request on part of the Customer and an indication of an intention to sell on the part of the Authorized ARENA Dealer and does not result in a booking confirmation or contract of sale and does not impose financial implications on MSIL or the Authorized ARENA Dealer except as provided herein in these terms and conditions.
• MSIL retains the right to revise the specification, standard fitment and/or accessories of/for ARENA MODELS or introduce new variants or their versions or discontinue earlier variants or versions.

Delivery of ARENA MODELS

• The waiting period and the expected delivery date shall be communicated by the Authorized ARENA Dealer.
• The Customer is required to follow the cancellation/refund procedure as mentioned herein.

Cancellation, Modification, Refund

• Cancelation request, if any, should be placed by the customer online in case of online bookings. Please note that there will be no offline cancelations at the Authorized ARENA Dealership for online bookings.
• There will be no booking cancellation charges if the customer cancels the booking.
• The online booking amount shall be refunded to the Customer through the same mode that used for making the payment for booking. It takes 25-30 days* for the amount to get refunded. No cash payments would be made by the Authorized ARENA Dealership to the Customers.
• The refund, once processed from ARENA Dealer (acquirer/acquiring bank) end, is credited to the pool account of the issuer bank. The actual credit posted to the cardholder’s account is subject to an internal reconciliation process by the issuer bank. If the funds have not been credited to the cardholder’s account, he/she may be advised to approach the issuing bank customer care or escalate appropriately within the issuing bank for resolution.
• If there is still no resolution, cardholder has the right to raise a dispute with the issuing bank.
• If any other amount is paid offline by the customer to the Authorized ARENA Dealer towards the price of the ARENA Model, Accessories or statutory requirement, then the customer has to claim the said amount offline from the Authorized ARENA Dealer and no online transaction shall be made in this regard.
• No changes and/or modification are allowed online for ARENA MODELS after the Booking has been made.
• For any change/modification, the existing booking is supposed to be cancelled and the fresh booking is required to be made.

General Terms

• MSIL reserves the right to amend these Terms and Conditions and may withdraw or discontinue the offer of online booking without prior notice.
• MSIL or the Authorized ARENA Dealer shall not be responsible for delay, loss or non-receipt of online booking information or any other form of submission not contemplated herein.
• MSIL reserves the right to change the variants, variant names and specifications at its own discretion and will make reasonable efforts to keep the Customer informed before the completion of the sales process.
• MSIL and its Authorized ARENA Dealership will not assume any liability of any inability or failure on their part in executing any order registered by any Customer on account of any causes, constituting a force majeure or otherwise, beyond their control.
• In case of any dispute, inconvenience or loss due to an act or omission of the Customer, the Customer agrees to indemnify MSIL and its Authorized ARENA Dealer.
• Any dispute relating to enforcement, interpretation or application of these terms and conditions shall be subject to Arbitration by single arbitrator appointed mutually by both the parties. The venue of Arbitration shall be at New Delhi. The Arbitration Proceedings shall be in accordance with the Arbitration and Conciliation Act, 1996 and its allied rules as amended from time to time. The Parties submit to the exclusive jurisdiction of the courts at New Delhi.
• The Agreement shall be governed by the laws as applicable in India.
• MSIL reserves the right to alter any terms and conditions or the process itself clause at its sole discretion as and when considered necessary. Reasonable efforts will be made to keep Customer informed of such changes.
• By Booking online via the ARENA Website, the Customer accepts and agrees to the above terms and conditions and also gives his unconditional consent for being contacted for Maruti Suzuki Products/Services over your telephone/mobile phone/email/sms. Non-acceptance of any of these terms and conditions will result in disqualification.
• The booking using this online facility is optional. ARENA MODELS can be booked and purchased without booking from the ARENA Website as well.
• The offer to purchase ARENA MODELS subject to these terms and conditions is optional and the customer may choose not to book the ARENA MODELS in response to the offer.
• MSIL, its Directors, Employees, Authorized ARENA Dealers, Consultants assume no liability whatsoever for any direct or indirect loss or damage arising from a Customer’s applying for purchase of ARENA MODELS as per the Terms and Conditions.
• The Booking amount paid by the Customer shall be adjusted against the Purchase price of ARENA MODELS at the time of invoicing.
• Pursuant to the booking, the Customer will be contacted by the assigned Relationship Manager at the earliest.